Shipping

SHIPPING & DELIVERY POLICY

If your delivery has not arrived within the expected time frame, you can submit a track and trace request via www.auspost.com.au/track using the tracking/consignment number provided to you by email at the time of shipping or simply contact us on email hello@lifesopeche.com and we will investigate further and get back to you with an expected delivery date. Please note that once an order leaves our warehouse with the specified shipping provider, LSP cannot be held responsible for any unexpected delays in delivery that occur which are outside of our control.

WHERE DO WE DELIVER TO?

LSP delivers to Australia and internationally.

HOW MUCH WILL MY DELIVERY COST?

Shipping within Australia:

FREE SHIPPING applies to orders over $99

STANDARD SHIPPING (AUSTRALIA POST) $15 - if order is under $99

EXPRESS POST SHIPPING (AUSTRALIA POST) $20 - on all orders

There is no pickup option.

INTERNATIONAL SHIPPING

International shipping costs depend on the order value placed, taxes may be incurred by the purchaser. Free shipping may apply.

WHICH COURIERS DO WE USE TO SEND OUT ORDERS?

For deliveries, we use Australia Post's eParcel service and Australia Post's International Standard shipping service. Orders are dispatched from our Melbourne based warehouse. However, we reserve the right to use any other common carrier, depending on the destination and order size. Please note that deliveries will be issued with an automatic Safe Drop or Authority to Leave (ATL) instruction.

OTHER SHIPPING & DELIVERY CONDITIONS

Every order is dispatched from our warehouse via Australia Post with tracking and we aim to process, pack and dispatch your order in the shortest possible time, usually the next business day, providing that the item is in stock, and we have received final confirmation of your payment. Although we endeavour to keep our stock levels up on the majority of products listed on our website, we cannot always guarantee immediate availability on all items, so we encourage customers to submit a formal inquiry via the contact methods available through our website especially for 'Urgent' items prior to ordering. In the event you have an urgent need for a particular item, please call us before placing your order to verify if it's in stock. Items in stock will be allocated and reserved only to customers with a formal website order and confirmed payment. In the event that an ordered item is not currently in stock or we are awaiting delivery, this will sometimes be noted in the product title description (ie. AVAILABLE ON BACKORDER ONLY, AVAILABLE FROM LATE DECEMBER, ETC). Alternatively, we will endeavour to notify you with an expected date of delivery once we have been provided with an ETA. In some cases we may be able to provide you with an agreeable alternative item, place the product on backorder for you, or offer a full refund or credit. Please note that some products published on our website may be listed as 'Accepting Orders', 'On Request' items and will usually require a longer lead time.

Please note deliveries to certain regional, remote and island areas including (but not limited to) Christmas Island, Cocos Island, Norfolk Island, Lord Howe Island, Thursday Island, Fraser Island, Hamilton Island, Kangaroo Island, Rottnest Island, Russell Island, North Stradbroke Island, King Island, Australian Antarctic Territory, etc.may incur additional freight charges to those published above and we will contact you prior to shipment to advise you of the additional delivery charges that are applicable should you wish to accept them. * The FREE DELIVERY offer may not apply to some international and some remote location orders. International orders may incur taxes and duties locally and the purchaser is responsible for these costs.

Shipping to most Australian capital cities will usually take between 2-5 working days under normal circumstances, however, please allow up to 6-10 working days for deliveries to more regional and remote locations under normal circumstances. These shipping times are approximations and whilst every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please note that if the delivery address is unattended, the default delivery method for all orders will be a 'Safe Drop' in which the delivery provider will find a suitably safe place at the delivery address where they can safely leave your parcel if it doesn't fit in your mailbox or if you're not home to receive it. If a safe place isn't available, they will take the parcel to the nearest pick-up location for the customer to collect at a later time (ie. a nearby Post Office which will usually be communicated by either leaving a collection card or via Australia Post's parcel tracking website. If the customer fails to collect the parcel within a reasonable time frame (usually 2 weeks) and that item is subsequently returned to us by Australia Post because it was not collected, the customer will be liable to pay an additional redelivery fee.

We strongly advise that you choose a delivery address where you, or someone known to you, can accept the delivery (ie. to your home, office or workplace) within regular working hours of 9:00am to 5:00pm. Due to varying delivery driver schedules, we are unable to call customers prior to delivery or arrange preferred times for you.

Unfortunately, we are not able to offer refunds or cancellations for orders that are currently in transit with a courier to the recipient's delivery address. This includes any extended postage delays that may arise due to adverse weather conditions such as rain, flooding, fires, etc. which are outside the control of the courier and LSP.